MiriMON® is a proven system that provides network operators and broadcasters with invaluable Customer Experience Management (CEM) information, supporting:
• Operations Management
• Customer Care
• Business Intelligence and Consumer Insight
MiriMON measures service delivery, network health, device health, and service usage on multimedia consumer devices, such as digital set–top boxes. MiriMON processes data gathered from every consumer device in the network and provides event alerts and diagnostic information for each business function.
MiriMON Benefits
• Reduced Operational Costs, providing a quick ROI
• Improved Customer Experience, reducing Churn
• Accurate Information to improve Services and Packaging
More on the benefits of using MiriMON here.
MiriMON Features
• Consumer Experience and QoE Metrics
• Device Fault Alerts and Health Monitoring
• Measure the ‘last mile’ access network
• Layer 4–7 Monitoring of the Network
• Accurate Service Usage Metrics
• Customer faults correlated to Network Segments
• Customer faults correlated to Service Infrastructure
More on MiriMON Technology here.
MiriMON Market
Companies that can benefit from MiriMON include:
• IPTV Service Providers
• Hybrid Terrestrial–Broadband TV Service Providers
• Hybrid Satellite–Broadband TV Service Providers
• Cable Network Operators
• Broadband and Mobile Operators
• Consumer Device Manufacturers
More on MiriMON Users here.
MiriMON Applications
• Network Fault and Performance Management
• Service Fault and Performance Management
• Capacity Planning
• Device Fault and Performance Management
• Consumer Device Vendor Management
• Proactive Customer Care
• Improved Customer Support
• reduced average handling time (AHT)
• reduced truck rolls
• Reduced Repair Centre Returns
• Accurate Service Usage Information
• content valuation and negotiation
• service packaging
• advert insertion and recommendation
Read our Customer Testimonials here.
MiriMON gives you the customer experience.
Get the MiriMON® for IPTV Brochure here and the MiriMON® QoE Assurance Brochure here.
MiriMON and TR–069
TR–069 is often used as a by–word for monitoring, however it is primarily a standard for configuration, hence the TR–069 server name ACS: Auto-Configuration Server. TR–069 Vendor Extensions are required in order to provide anything close to the proactive full-population monitoring required by today’s operators. Please contact info@mirifice.com for a Whitepaper that discusses the benefits for operators of using the MiriMON monitoring solution as an extension to TR–069.